Privacy Policy

  1. Who we are

    Make Good Co (ABN: 95145559244) (hereafter “we”, “our”, “us”) provides building and maintenance services including carpentry, plastering, painting, plumbing, electrical works and more.
  2. What personal information we collect

     We may collect and hold personal information including, but not limited to:
  • name, business name (if applicable), and contact details (email, phone number, address)
  • job / project details, including site address, scope of works, scheduling preferences
  • billing and payment information (for our clients)
  • any other information you provide to us when requesting our services or interacting with us
  • website usage data (such as IP address, browser type, pages visited) via our website and analytics tools
  1. How we collect your personal information

     We collect your personal information in the following ways:
  • when you contact us or request a quote via phone, email, or our website
  • when you engage us to perform services, and we gather the necessary details to perform the contract
  • via our website, when you submit forms or we collect usage data through cookies/analytics
  • from third parties, where applicable (for example, if you authorise someone else to act on your behalf)
  1. Why we collect, hold, use and disclose your personal information

     We collect, hold, use and disclose your personal information for the following purposes:
  • to assess, quote, schedule and deliver building and maintenance services to you
  • to communicate with you regarding your enquiry, our services, project progress and invoicing
  • to manage our business operations, including billing, accounting and internal administration
  • to improve our website, services and customer experience
  • to comply with our legal obligations
  • for any other purpose to which you consent

We will not use your personal information for purposes other than those set out above without your consent or unless required or permitted by law.

  1. Disclosure of personal information overseas

     Currently we do not routinely disclose personal information to overseas recipients. If we do in the future disclose personal information overseas, we will ensure appropriate safeguards are in place, and we will update this policy accordingly.
  2. How we store and protect your personal information

     We hold your personal information in a mix of digital and physical form, including computer systems, secure servers and physical files. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including through access controls, secure backups and encryption where appropriate.

When personal information is no longer required, we will either destroy it or de-identify it in a secure manner. 

  1. Accessing and correcting your personal information

     You have the right to seek access to the personal information we hold about you, and to request correction of that information if it is inaccurate, out of date or incomplete. To make a request, please contact us via the details listed above. We will respond within a reasonable timeframe.
  2. Complaints and how we handle them

     If you believe we have mishandled your personal information or breached this policy, please contact us in writing at the email address above. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
  3. Use of cookies and analytics

     Our website may use cookies, log files and analytics tools to collect usage information, such as the type of browser you are using, the pages you visit, the time and date of your visit, and your IP address. This helps us monitor and improve the website. You may set your browser not to accept cookies, but this may affect your ability to use all features of the website.
  4. Direct marketing

     We may use your contact details to send you information about our services, special offers or industry updates, but only if you have given your consent or we are otherwise permitted by law. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in any email, or by contacting us directly.
  5. Changes to this policy

     We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect upon publication. We recommend that you review this policy periodically.
  6. Other legal rights

     If your circumstances change, or you believe that the way we handle your personal information does not align with this policy, you may contact us to discuss your concerns. Additionally, if our business grows or we become covered under additional obligations (for example as an APP entity under the Privacy Act) we will adjust our practices accordingly.